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Roseneath Medical Practice

Mount Ararat Rd, Richmond TW10 6PA, UK – 020 3771 8962

Very much more in hope than expectation of an emergency appointment I rang Roseneath Medical Practice last Sunday at around 12.30p.m. I spoke with a very sympathetic and efficient receptionist and found myself - just over an hour later - sitting in Dr Soori's consulting room. Dr Soori was both empathetic and professional and took the time to give me useful, practical advice. She had arranged for a courier to be waiting to go immediately to the lab, hence accelerating my test results which were e-mailed to me the following evening. I was extremely impressed with the care I received and would not hesitate to return to the practice in future.

Dr. Sumi Soori and the Roseneath Medical Practice are the perfect combination; a great doctor and practice that care for our whole family. A genuinely caring doctor, who is reliable and has coverage that goes beyond a normal GP service - weekends and evening contact with aftercare and follow-ups. Comprehensive referral service with the best specialists in their field. In short, we could not ask for a better family doctor, and could not recommend her highly enough.

Lock Road Surgery

55 Lock Rd, Richmond TW10 7LJ, UK – 020 8940 1400

Extremely helpful and accommodating front desk staff, despite their workload and being yelled at by an endless stream of ill-mannered patients. Doctors all seem highly competent, one of the more professionally-run surgeries I’ve come across.

My mum since moving here in the last 9 months has always found the staff polite and helpful and the Doctor very good. The service has been good. I'm sure the staff have to put up with people shouting at them - Last week in the waiting room we heard a member of staff being very polite on the phone but she was clearly being shouted at from the other end. Good manners are two way.

Dr N Potts

37 Park Rd, Teddington TW11 0AU, UK – 020 8977 5481

Got better in the last year, and tend to listen more. I had an issue with a reference to specialist/hospital for my child a year ago, which was solved eventually (unluckily after she was hospitalised).

Clearly an extremely busy surgery and never seems to be organised. However, given how overwhelmingly busy the receptionists are, they always make an effort to be helpful. I have great appreciation for the amount of multi- tasking they do, so I've never taken any abruptness personally or considered it being maliciously rude. Overall, they are kind and helpful- just busy.

NHS Direct is now NHS 24. Just dial 111 to speak to a professional or click the link below for there self help website. Lots of really useful info but keep clear of heart surgery! If in doubt ask your GP or call 111. Good luck.

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